Contact Us
Have you looked at our FAQs to see if your question has already been answered?
Please see below the opening and closing times for our customer phone lines:
- Our Call Centre lines (excluding Claims lines) are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm, Sun 10am - 2pm.
- Please note our Motor claims lines are open: Mon - Fri 8am - 8pm, Sat 9am - 5pm and are closed on Sundays.
- Our Existing Home Claims lines are open: Mon - Fri 8am - 6pm, Sat 9am - 1pm and are closed on Sundays.
- 24-hour lines are open 7 days a week.
Please be aware that for training purposes your call may be recorded and monitored.
Web telephone number:
For all web queries: 0845 604 3552
Car insurance telephone numbers:
| Customer Service: | 0845 604 3550 |
| Quotes and sales | 0800 011 3311 |
| Personal claims: | 0845 604 3570 |
| (if calling from abroad) | +44 161 862 2890 |
| Personal claims fax number | |
| Renewal hotline: | 0845 604 3553 |
| Payment queries: | 0845 604 3550 |
| 24-hour accident recovery: | 0800 032 9083 |
| Windscreen repair: | 0800 032 9082 |
| Motoring legal protection: | 0845 604 3570 |
| Breakdown service: | 0800 051 1397 |
| (European emergency): | +44 141 349 0516 |
Home insurance telephone numbers:
| Customer service: | 0845 604 4206 |
| Quotes and sales | 0800 011 3311 |
| 24 hour claims helpline: | 0845 604 4215 |
| Renewal hotline: | 0845 604 4208 |
| Payment queries: | 0845 604 4206 |
| Legal advice: | 0845 604 4225 |
| Home emergency: | 0845 604 4226 |
| Pest cover: | 0845 604 4227 |
Travel insurance telephone numbers:
| Quotes and sales |
Mon-Friday Sat Sun |
8am - 8pm 8am - 7pm 9am - 5pm |
0845 604 3562 |
| Payment queries |
Mon-Friday Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 604 3563 |
| Claims |
Mon-Friday Sat/Sun |
8am - 6pm Closed |
0845 604 3573 |
| Renewal hotline |
Mon-Friday Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 604 3563 |
| Customer service |
Mon-Friday Sat Sun |
8am - 8pm 9am - 5pm Closed |
0845 604 3563 |
| 24-hour legal advice | 24 hrs | +44 (0)145 525 4227 | |
| 24-hour emergency assistance | 24 hrs | +44 (0)208 763 4899 |
Pet Insurance telephone numbers:
For contact numbers please visit our esure Pet Insurance 'Contact Us' page, to view the complete list of phonelines available. Please note that all lines are open Mon - Fri 8am - 8pm and Sat 9am - 5pm.
24-hour lines are open 7 days a week.
Typetalk:
If you have a hearing or speech impairment, you can contact us by Typetalk. To contact us by Typetalk, just add the prefix 18001 to the relevant telephone number given above.
Email:
Alternatively, if you provide your name, address, date of birth and policy number (if you have one), you can email your question about your car, home, pet or travel insurance quote or policy to customer.services@sheilaswheels.com. For questions about providing proof of your no claim discount please email ncdvalidation@sheilaswheels.com.
We normally respond to emails within 3 working days.
If you no longer wish to receive marketing material from us, please email: dpo@sheilaswheels.com. Please include your name, address and date of birth when emailing us.
Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.
We're always interested in your feedback regarding our website. Please use our website feedback form if you'd like to send us information about website problems or suggestions for improvements.
PLEASE NOTE: Any quote or policy related questions will not be answered via this form. Instead, please contact our Customer Service department on the relevant phone number or email address shown above, or take a look at our FAQ's.
Car and Home Insurance customer service address:
Sheilas' Wheels The Equinox 19 Cadogan Street Glasgow G2 6QQ
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Travel Insurance customer service address:
Sheilas' Wheels Travel Insurance
PO BOX 500
Drake Circus
Plymouth PL1 1XB
We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes.
Geographic numbers
Find out why we use non-geographic numbers and how you can call us using geographic numbers.
Complaints Information
Here at Sheilas' Wheels we take your concerns very seriously and we see this as an opportunity to help put things right.
If you should need to contact us regarding a complaint, you can find out more on our Complaints Management page.
