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This Privacy Statement will help you understand how we (the esure group of companies) collect, use and protect your personal information when you interact with us. You should also show this notice to anyone else who may be insured under your policy or is financially associated to you. You acknowledge that by providing your personal information to us, you consent to its processing in accordance with this Privacy Statement. We are unable to offer you insurance unless you provide explicit consent for the collection and use of your data including sensitive data as defined in the Data Protection Act 1998.
We will collect your personal information when:
When providing information about others who may be insured you confirm that you have the consent of these individuals to supply their personal information.
The type of personal information we may collect could include:
We may also monitor or record calls, emails, text messages or other communications in accordance with UK law, and in particular for:
All personal information will be held in confidence and used only for the purposes for which we collect it.
Please take time to read the following as it contains important information relating to the details you have given or should give to us. You should show this notice to anyone insured under your policy, or anyone else whose data has been supplied to us in connection with your policy (including anyone who may pay your premiums on your behalf, or anyone who is financially associated with you.)
We, certain third parties and our agents worldwide will hold and use information we have collected for:
We and other esure group companies may also use your information to keep you informed by post, email, phone or SMS of other products and services we believe may interest you. If you do not want your personal information used in this way please email us at DPO_Opt_Out@esure.com or write to the Data Protection Officer, Sheilas' Wheels, The Observatory, Reigate RH2 0SG who will ensure that your information is not used for these purposes. Please include your full name, address, date of birth and policy number (if you have one). If you choose to contact us by email, please note that we are unable to accept any liability for data wich is lost/abused in transit to us. In the event that we undergo reorganisation, transfer the business to a third party or are sold you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
Any payments or refunds will be made to the account / card which was used to make the latest payment. By providing the account or card details you and / or the account / card holder consent to us doing this.
We make searches about you and anyone financially associated with you at credit reference agencies and with other databases which will provide us with information including the Electoral Register, credit information and information relating to your vehicle. The agencies may record details of the search whether or not your application proceeds.
We, or parties on our behalf may run searches to verify the identity of you, any named drivers and those financially associated with you, assess your application and to administer your quotation and policy. Credit searches and other information which is collected by or on behalf of us about you, any named drivers and those with whom you are linked financially may also be used for debt tracing and the prevention of financial crime as well as the administration of your policy, including any claims.
We may pass Aggregated Data to third parties, such as advertisers, content providers and business partners or prospective business partners, to give them a better understanding of our business and to bring you a better service, products or user experience.
We will treat your personal information as private and confidential. We would like to bring to your attention our obligations to disclose information in the following four exceptional case permitted by law, and the other four exceptional situations set out below. These are:-
Also from time to time we will employ agents and subcontractors to process your personal information on our behalf. The same duty of confidentiality and security will apply to them and all processing will be carried out under our instruction. If you make a complaint about the service we have provided we may be obliged to forward details about your complaint to the relevant ombudsman. In the unfortunate event that you have to make a claim then we will need to disclose that information with any other party involved in that claim. This may include:
If necessary we may also have to investigate your claims and convictions history in the course of administering your claim.
Insurers pass information to the Claims and Underwriting Exchange Register run by the Insurance Database Services (IDS). This helps insurers check information and prevent fraudulent claims. When we deal with your request for insurance we may search the register. Under the conditions of your policy you must tell us about any incident (such as a loss or theft) which may give rise to a claim. When you tell us about an incident we will pass the information to the Register.
In order to prevent and detect fraud insurers may at any time:
If false or inaccurate information is provided and fraud is identified details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:
Please write to the Data Protection Officer, Sheilas' Wheels, The Observatory, Reigate, Surrey, RH2 0SG if you want to receive details of the relevant fraud prevention agencies.
We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.
If you want to opt out of receiving marketing messages please email DPO_Opt_Out@sheilaswheels.com or write to the Data Protection Officer. esure, The Observatory, Reigate RH2 0SG who will ensure that your information is not used for these purposes. Please include your full name, address, date of birth and policy number (if you have one). If you choose to contact us by e-mail, please note we are unable to accept any liability for data which is lost/abused in transit to us.